Fast response to a fire

10/29/2021 (Permalink)

A home severely damaged by a fire.

When a fire happens you expect a quick response from the fire department.  But what happens once the fire is extinguished?  The fire department does what they can to minimize damage to "exposure areas" but their responsibility ends once the fire is extinguished.  

You will need a restoration company to intervene quickly to minimize damage.  To that end, we respond as quickly as possible to be able to assist the owner in navigating the process.  This sometimes leads to an awkward situation where owners are confused about why we are there and what they should do.  I've personally had people react negatively as they perceive our quick response as a way to make a buck.  While I understand this perception, and we are a business, it is our intention to assist the owner through every step of the process in order to minimize damage, provide assurances that things will be returned to normal, and ensure that important first steps are done correctly.

If you see us at a fire scene, please understand that our mission is to assist those affected in a variety of ways and without delay.  Please help us to engage with the owner and allow us to use our expertise to be a resource to them.  Thank you!