What our Customers say...


SERVPRO was recommended to us for our commercial needs and they went above and beyond our expectations. Jason Raymond and Ali Medina were on the project every day and were great to work with. They took care of all our needs and kept me informed every step of the way. I would recommend SERVPRO and especially Jason and Ali to anyone who needs their services

Had my hot water heater break and flooded my 1st floor of the house. Within 24 hours, Jason Raymond and Ali Medina knocked on my door and started the process of getting rid of anything that got wet and spraying areas that needed to be cautiously checked for mold. Jason and Ali went step by step with me of everything they were doing and I couldn't be more satisfied with everything that SERVPRO has done especially Jason and Ali. Everything was explained in detail as to why or how things needed to be done. Would recommend them in a heartbeat.


I used SERVPRO of Hackensack NJ to remediate a biohazard condition in a property for which we have responsibility. Kevin managed Jason and his team in this effort. The job was completed quickly and efficiently.

After normal working hours and within 15 minutes of my initial call, Lenny had dispatched a crew to my house to clean up water damage from a broken pipe in my upstairs laundry room. Kevin and TJ were on site within the hour and were very professional and informative on what they had to do to start the restoration process. The paperwork was an easy 5 minutes on an iPad and they got to work. Great experience.

Excellent service! Thanks for being so thorough with the clean up. 

More important than the actual clean up was the way in which Kevin and the SERVPRO crew on site conducted themselves. They were professional, respectful and sensitive to the sentimental value of the contents that were damaged.

Kevin Roger's, Jason and Ali recently worked in my family home on 400 Banta Avenue in Garfield NJ. They ripped out old carpeting, cleaned an absolutely filthy kitchen linoleum floor and cleaned extremely dirty wood flooring. They did an EXCEPTIONAL job. Their work ethic, attention to detail and professionalism were beyond compare. They take great pride in doing a superb job. They were respectful, friendly and kept us updated regarding every step of the cleaning process. Their very helpful suggestions and information were Greatly Appreciated by myself and my family. In our time of grief, after my brother's passing, they eased our burden. My family and I will highly recommend SERVPRO of Hackensack to other family members, friends, etc. Joan Conca. Executor for the estate.

I have used SERVPRO before and would recommend them and use them for any future issues. Especially if Jason and Kevin will be the SERVPRO Professionals.

We called SERVPRO to help with water damage to a first floor and basement.  From the very first call with SERVPRO our questions were answered and the services clearly outlined.  Throughout the process of cleaning up, Kevin was sensitive to the need to throw out sentimental items and our elderly family member was treated with respect and kindness. Kevin and the crew were courteous and hard working.  They got the job done, were always available to answer questions and assist with the insurance claim.

I highly recommend their services should you be in need of recovery after damage to your home. 

SERVPRO of Hackensack/Little Ferry, in particular Kevin really did make a difficult situation manageable and were there for us throughout the process.

We had a small smoke issue in our fireplace, but smoke and ash ended up all over our living room and kitchen. SERVPRO of Hackensack/Little Ferry came and was able to clean the greasy residue film that was all over. What a difference!

I worked with the owner directly. He exceeded my expectations in every way. Although you are dealing with a company that can work at a very large scale, I felt as if all efforts were directed to my needs. I would highly recommend John and his Serv-Pro team.

Had a pipe burst under my bathtub. Jason and Kevin came an cut my tub out so I could get a plumber in to fix pipe. They were both courteous, clean and could not of been more helpful.

Thank you SERVPRO. I had a flood in my home and my insurance company recommended SERVPRO. I called them and they got to my house within an hour of me calling late in the afternoon. I cannot say enough about the service. Kevin showed up and took charge. Kevin and Mark were awesome. They have come back everyday to make sure everything was drying up. I recommend this company to anyone that needs help to clean up their home or office. They are dependable, super clean and most importantly they actually care. THANK YOU SERVPRO. Thank you Kevin and Mark! Thank you John!

Kevin and his team were so helpful and professional. We had a small flood in our basement, and Kevin came right out during a snowstorm to assess the situation for us and begin the drying process. His team followed up everyday to check levels and make sure everything dried out. They were kind, understanding, and honest. We would definitely recommend SERVPRO of Hackensack/Little Ferry.

I cannot say enough great things about the project manager and the crew chiefs. I would highly recommend. We had a flood and they came in and made our office beautiful within days while we were in the middle of tax season. They took care of everything and explained it all along the way. So impressed. Thank you for taking away our stress! You are the best!

Very effective and prompt. They checked and double checked everything so I felt very secure when they left. I would definitely recommend Kevin and Mark to do the job! Very pleased with their work. Job well done

A fire damaged the rear of our home, cutting thru vinyl siding.  The next day our insurance company suggested another restoration company, who never showed up. Luckily I called SERVPRO of Hackensack/Little Ferry, who showed up with special equipment and heavy gauge plastic to build temporary walls in the areas of damage. The guys were great, and took care of my home like it was their own. Thank you, SERVPRO, for a job well done!

We had a small kitchen fire which was put out with our fire extinguisher. Who knew how much of a mess it would make all over my house! SERVPRO of Hackensack/Little Ferry came and cleaned all of the extinguisher dust throughout the house and got rid of the smell that was lingering as well. They were clean, efficient and professional. Make sure they are your first call!

I recently had a fire and to say it’s overwhelming is an understatement. My first call was to SERVPRO of Hackensack/Little Ferry. The moment they showed up the guys created a needed sense of calm and assured me they would take care of everything, which they did. They let me know what the details of the job would be and made sure I understood the steps of remediation. Once the work started everything happened as they described. My overall experience was outstanding and god forbid you ever have a fire, make sure your first call is to SERVPRO!!!

Couldn’t have asked for a better experience. Within 45 mins of my calling SERVPRO, Kevin and Mark were at my home to start cleaning my flooded basement. They both were very professional very knowledgeable and very friendly. The cleanup process felt like a breeze because of how attentive and on point Mark and Kevin’s services were. They truly are an asset to your company and I will gladly refer them to anyone that I know or encounter. Mark worked his tail off to make sure that I wasnt inconvenienced for too long. Kevin worked around my schedule to coordinate the cleanup, disposal of all damaged items and the signing of all docs. Thank you very Mark and Kevin for a job well done and great customer service experience!!!

The SERVPRO team are experts in fire restoration. Their prompt response and professionalism helped me through a very difficult time. They were kind and explained every detail and stage throughout the whole process after my fire.

Keith from SERVPRO arrived exactly when he said he would. He is extremely professional and smart. He set up all the machines and started the messy clean up after the flood in my house. He stayed extra long to make sure everything hooked up correctly so I wouldn’t blow any fuses. He explained everything that he was doing and had all the tools needed to accomplish this task. Thank you Thank you. I’m a Realtor so I deal with many people in the service business. If you want the best Call SERVPRO.

Great Service and Professional Work - Pipes froze, burst and we had a complete disaster on our hands. Within one hour, SERVPRO was here with a team of experienced workers led by 2 very professional individuals: the Project Manager and the Crew Chief. I can't thank these 2 individuals and SERVPRO enough for their efforts in restoring our office back to new!

Every employee who came to my home or called me on the phone went above and beyond to help me. Each one was impressively professional and courteous.

Real professionals; came and removed mold growing on wall and left no trace behind. Thank you!

Having to deal with damage in your home is never fun. But with SERVPRO and their team of hard workers, they made the clean up process go very smoothly. They were extremely professional and got the work done in a timely fashion. They took necessary precautions to keep the rest of the house as clean as possible! And they were always pleasant and courteous. We will definitely work with them again, if necessary. And we are even using the SERVPRO team to do the rebuild!

Thanks for your attentive, dependable and prompt service! Great job SERVPRO of Hackensack/Little Ferry! You guys truly saved the day!

Serve Pro saved our Christmas. We had a major water issue in our basement. I contacted Steve and he arrived within the hour. He and his partner Mark explained everything and were so kind and professional at the same time.We were lucky to find this company and recommend to anyone who has a emergency.

Very nice guys! They did a great job and they did it quickly. Thank you!

I love to start saying that SERVPRO of Hackensack/Little Ferry is one of the best and better organized restauración and remediation franchises in the market of insurance restoration and emergency services. As a mold assessor I deal with some of the different SERVPRO and the experience is been excellent. Crews are always experience and very knowledgeable. Crews are always on time and in my opinion that’s a plus. The technicians always follow all the work plan and the assessments and always deliver the best attitude towards the work task. Responsible and very respectful to the homeowners contents and personal belongings. Pack outs are as easy as can be with SERVPRO and content cleaning is amazing ??. I love SERVPRO and I will be happy to recommend them to my clients 100%. I highly recommend SERVPRO for any water damage restoration, flood, fire and smoke cleaning and restoration and reconstruction. You can take my word on this!!! SERVPRO is a complete restoration company with solid and knowledgeable crews. Trust them!!! Santos Cortes New York Mold Assessors Inc.


The SERVPRO technicians were polite, professional and completely reliable throughout the process. 

Staff was knowledgeable, efficient and respectful.

The entire SERVPRO team was great!

I was very happy with the service I received. Not only did Steve respond in a timely fashion, but he explained the process and followed through to the end just as he indicated. They were professional, pleasant, thorough and pleasant to deal with. I recommend them highly.

Lifesavers! John Majeski and his crew where all around a blessing. Thanks so much for the help.

Steve was extremely professional and explained every step of restoring my home. These guys are great!

I could not be happier with my experience with SERVPRO. I had no idea what to do with the water damage in my basement, they walked me through everything step by step and now my basement is as good as new. I would recommend them to anyone.

SERVPRO of Hackensack/Little Ferry is the best! They have a lightning fast response time and professional employees. I recommend them to everyone.

The promptness and the professionalism is outstanding with SERVPRO of Hackensack/Little Ferry. The detailed follow-up and communication with the Project Manager and the client during the entire process really makes the entire process flow as smoothly and quickly as possible. I would recommend SERVPRO of Hackensack/Little Ferry over any other clean-up/restoration company in the area. They especially handle multi unit clean-ups such as high rises, condo, and apartment complexes.

I cannot say enough good things about SERVPRO of Hackensack. After a recent water damage in my home, SERVPRO responded quickly to help restore my home . The staff was extremely professional and knowledgeable. I was at complete ease as they walked me through the process. I highly recommend SERVPRO of Hackensack!

I was very comfortable with Steve and Mark working in my home.  They were very friendly and courteous.  They did a remarkable job on my water damaged basement.  I would highly recommend them which I will do to my group of friends.

Everyone was very polite - great customer service satisfaction. Thorough and knowledgeable - definitely would recommend. Thanks to Steve, Mark and Sam.

Everything was great. Thank you for your professionalism and help with our basement. We highly recommend you.

Very pleased and impressed with the personnel that worked in our home.

After the initial call to Steve, the gentlemen were here in no time and proceeded to eliminate our water problem. They came each day to check on the drying. We couldn't have asked for more. Thank you.